Name: Zendesk AI
Address: Address not available
Price range: Not available

Zendesk AI is the generative-AI layer inside Zendesk Suite — autonomous AI Agents that fully resolve tickets, a separate Copilot add-on for human agents, and built-in triage. AI Agents bill per resolution on top of seat price, and Copilot is a further $50/agent/month add-on, so the sticker price understates real AI-enabled cost.

AI agents that resolve, not just assist

Key features

AI Agents (full autonomous resolution); Copilot (agent-assist add-on); Automated resolution tiers; Multilingual support (80+ languages); Proprietary + third-party intent/LLM models

Strengths

Full-resolution autonomous agents, not just suggestion bots; Deep native omnichannel ticketing platform; Zero-data-retention LLM endpoints

Best for

Mid-market to enterprise support teams wanting an all-in-one helpdesk + AI agent platform
Teams needing omnichannel (chat, voice, social) deflection at scale

Integrations

Salesforce (native, deep, system)
Bedrock/Azure/GCP (api, deep, system)
OpenAI (api, deep, system)
Discord (native, basic, system)

Pricing

USD 55 / month

Zendesk AI

Key features

Strengths

Best for

Integrations

Pricing

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