SevenRooms is an all-in-one guest experience, marketing, and operations platform for restaurants and hospitality venues, unifying reservations, AI-driven table management, CRM, and automated marketing around a single guest profile. Founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel, it was acquired by DoorDash in a $1.2B deal completed in 2025 and now serves 15,000+ venues globally, including Marriott International and Nobu.

More than just reservations

Key features

Reservations & Waitlist: bookings from website, DoorDash, Deliveroo, Google, Instagram, Yelp in one system
AI Table Management: smart seating, pacing controls, cover forecasting, waitlist automation
Voice AI: captures call-in reservations automatically
Unified guest CRM: single profile across every booking, visit, and order
Marketing automation: timed email/SMS/campaign journeys to drive repeat visits
Events, Experiences & Add-ons: ticketed events and upsells tied to guest data
Reputation management: review aggregation and response
Revenue management & reporting: group-level and per-venue reporting
Channel Connect & API/Integrations: open connection to broader tech stack

Strengths

Massive scale: 15,000+ venues globally, including Michelin-starred restaurants and major hospitality brands
Backed by DoorDash since a 2025 $1.2B acquisition, adding direct consumer/delivery network access
Full guest-data unification across booking, visit, and order touchpoints
Well-funded pre-acquisition history (~$70-74M raised), investors included Amazon's Alexa Fund
Broad coverage beyond restaurants: hotels, membership clubs, nightclubs/bars, sports & entertainment, breweries & wineries
Documented substantial customer ROI in its own case studies

Best for

Independent restaurants wanting to consolidate reservations, marketing, and guest data into one platform
Multi-location restaurant groups needing a unified guest view and group-level reporting across venues
Hotels, membership clubs, and nightlife venues needing hospitality-specific CRM and booking tools beyond standard restaurant use cases
Marketing and guest relations managers running automated email/SMS campaigns to drive repeat visits

Integrations

DoorDash (native, deep, system)
Deliveroo Reservations (native, basic, system)
Instagram (native, basic, system)
TheFork (native, basic, system)
Yelp (native, basic, system)

sevenrooms.com

Features

Enterprise pricing (contact sales)

SevenRooms

Key features

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