Sadie is a 24/7 voice AI host for restaurants and hotels, answering calls to manage reservations, capture phone orders, and answer guest questions, integrated directly into major reservation, POS, and hotel PMS platforms. Headquartered in Montreal and owned by Valsoft Corporation, Sadie serves 1,500+ restaurants and hospitality groups, including Foodtastic’s restaurant banners (Milestones, Second Cup, Freshii) and the Gray Collection hotel portfolio.

AI Host for Hospitality

Key features

24/7 call answering: reported 100% of calls answered vs. ~50% missed industry average
Reservation management: takes, edits, and cancels bookings within connected systems
Phone order capture: takes pickup orders and routes directly into POS (via Payfacto)
No-show reduction via secured deposits over the phone
Call analytics: transcripts, summaries, and analytics for every call
Multi-language support for global guest bases
Fast go-live with no staff training required
Dual restaurant + hotel product lines from one company

Strengths

Backed by Valsoft, a large vertical-market software acquirer, providing stability and cross-portfolio distribution
Deep, named integrations across restaurant (OpenTable, Now Book It, Libro, Deliverect) and hotel (Cloudbeds, Mews, Oracle Hospitality, RMS, Seekda, SiteMinder) ecosystems
Strong enterprise/franchise traction: preferred Voice AI partner for Foodtastic across 27 restaurant banners
Reported outcomes: 100% call answer rate, 50% more bookings, specific customer case data
Dual restaurant + hotel product lines, broader hospitality reach than restaurant-only competitors
Direct POS partnership integrations (Payfacto's Maître'D, Veloce, Virtuo), not just reservation platforms

Best for

Full-service restaurants losing reservations and phone orders to missed calls
Restaurant franchise groups wanting a standardized Voice AI rollout across many brands
Hotels and boutique hospitality groups needing 24/7 call coverage for bookings and guest questions
Hospitality groups operating both restaurants and hotels wanting a single voice AI vendor
General managers wanting to reduce staff phone-answering burden during peak service
Restaurants and hotels wanting deposit-secured reservations to reduce no-show rates

Integrations

OpenTable (native, deep, system)
Libro (native, basic, system)
Yelp Reservations (native, basic, system)
ResDiary (native, planned, system)
CMS Hospitality (native, basic, system)

heysadie.ai

Features

Enterprise pricing (contact sales)

Sadie

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Added By carolinez