Luma Health is an operational AI platform for health systems and medical practices that takes routine patient access and outreach work off staff and the call center. Its AI agents answer and place calls and chat and text with patients to book visits, fill cancellations from a waitlist, recover no-shows, act on referrals and orders that arrive by fax, close care gaps, handle refill requests and route clinical questions to staff. Before the visit it runs eligibility checks and collects intake forms, consents and payments, and it also offers kiosk check-in, online review requests and scheduling from a practice’s Google Business Profile. Everything writes back to the EHR through bi-directional integrations.
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