Fin AI Agent

Fin is the AI customer service agent built by the company formerly known as Intercom, which rebranded its corporate entity to “Fin” in 2026. It reads a customer’s question, retrieves the answer from a company’s own content and business rules, and replies conversationally to resolve the issue without a human agent, escalating only when it can’t answer or the customer asks for a person. Fin has expanded beyond pure support into a broader “Customer Agent” role that can also run sales qualification and lead routing, and it deploys across chat, email, voice (Fin Voice), Slack, and Discord.

Categories

• Business AI
• Customer Support & Service