Coveo is an enterprise AI search and relevance platform that unifies content from across a company’s systems into one secure index and uses it to power search, recommendations, personalization, and generative answers. Its commerce offering handles product discovery for B2B and B2C stores, including a merchandising hub, deep-learning ranking, and a conversational product discovery agent, while separate Service, Website, and Workplace offerings reuse the same platform for support portals, partner sites, and employee search. Coveo connects natively to systems such as Salesforce, SAP, Shopify, Sitecore, and ServiceNow, and offers an MCP server so AI agents can query enterprise data. It is sold on a quote basis to large enterprises and states it was named a Leader in the 2026 Gartner Magic Quadrant for Search and Product Discovery.

AI-Search & Conversational Discovery built for enterprise ROI

Key features

Hybrid AI Search, keyword and semantic retrieval with rules, query pipelines, and A/B testing
Behavioral AI, query suggestions, automatic relevance tuning, listing optimization, and recommendations
Deep Learning AI, add-on for predictive suggestions, intent-aware ranking, and session-based recommendations
Conversational Product Discovery, add-on agent for product conversations from the search box
Commerce Merchandising Hub, search, listings, recommendations, and facet management with an agentic copilot
Generative Answering and Agentic AI, add-on suite with conversational search, Answer API, and Passage Retrieval API
Unified index and connectors, native and universal connectors with document-level security
Reporting and analytics, product ranking insights, dashboards, and Snowflake data share

Strengths

One platform serves commerce, service, website, and workplace search from the same index
Broad named security and compliance posture including SOC 2 Type II, ISO 27001, and HIPAA
Customer-selectable data residency across Canada, the US, the EU, and Australia
Native connectors for major enterprise systems with document-level permissions

Best for

Large B2B and B2C retailers and manufacturers wanting AI product discovery and merchandising controls
Enterprises on Salesforce, SAP, Sitecore, Adobe, or ServiceNow wanting search and answers built in
Customer service teams wanting generative self-service and case deflection
AI and platform teams connecting agents to governed enterprise content via API or MCP

Integrations

Salesforce (native, deep, system)
SAP (native, deep, system)
Shopify (native, deep, system)
Sitecore (native, deep, system)
ServiceNow (native, deep, system)
AppDirect (native, basic, system)

www.coveo.com

Coveo

Key features

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Added By Caroline