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Artera is a patient communication platform that unifies texting, email, voice and web chat for healthcare organizations and connects to their EHRs and third-party vendors. Its pediatrics offering is aimed at coordinating multi-child families, automating well-child outreach, absorbing seasonal call surges, and handling state-specific minor consent rules. Artera’s AI agents give pediatric practices real conversations, not just automated texts. The vendor also sells AI virtual agents (voice and text) for scheduling, intake, forms and billing.

Patient Communication Built for Families

Key features

  • Multi-patient (multi-child) workflows: coordinates communication for families with several children
  • Well-child outreach automation: keeps families on their care schedule
  • Minor consent handling: supports state-specific consent rules for adolescents seeking confidential care
  • Seasonal call-surge handling: absorbs peak call volume (mechanism not detailed on the retrieved page)
  • AI virtual agents: voice and text agents for self-scheduling, intake, forms and billing
  • Intake & Payments: digital forms, mobile check-in and payments with EHR write-back
  • Analytics: Analytics Plus and Self Service Analytics with customizable reports
  • Multilingual messaging: 109+ languages across text, email, voice/IVR and web chat

Strengths

  • Pediatric-specific workflows (multi-child families, minor consent), not generic messaging
  • Broad certifications: HITRUST (since 2019), SOC 2 Type 2, ISO 27001/27017/27018/27701
  • Wide EHR coverage
  • Children's hospital customers (e.g., Dayton Children's, Holland Bloorview)
  • Named 2026 Best in KLAS for Patient Communications (vendor-stated)

Best for

  • Multi-location pediatric group administrator
  • Children's hospital digital engagement manager
  • Pediatric practice manager handling well-child recall
  • Practice lead managing adolescent confidentiality and consent

Integrations

  • Epic (api, deep, system)
  • Oracle Health (Cerner) (api, deep, system)
  • MEDITECH (api, deep, system)
  • Allscripts/Veradigm (api, deep, system)
  • NextGen (api, deep, system)
  • athenahealth (api, deep, system)
  • eClinicalWorks (api, deep, system)
  • GE (Centricity) (api, deep, system)
  • McKesson (api, deep, system)
  • AdvancedMD (api, deep, system)
  • Hyro (powers Care Assist) (native, deep, tool)
  • Gozio (UNC Health app partnership) (api, basic, tool)

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Features

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